SM
Suzelle M

1 reviews | Active since Jan 2022

02 May 2022, 19:32

ENGEN CENTURION PARK

ENGEN CENTURION PARK! Horrific, shocking service!

We went there tonight to just buy milk & bread. As I walked in the petrol attendants and cashiers were busy chatting with customers in the doorway. I went to fetch the milk & bread and stood in the queue. There were two cashiers behind the counter...Another client entered the shop with an open bottle of beer and no mask. He put his beer down at the counter, walked in fetched things he wanted to buy and jumped the queue, walking straight to the tillpoint.. at that point no one in the queue was helped as yet, and also very little people were actually wearing masks (including staff). A man, who I assume is the manager, stood in the shop and did nothing to better this situation.

Where in the world do you allow clients to enter a shop WITH an open bottle of alcohol and no mask? I guess that Engen makes their own rules and doesn't abide by the rules and laws of the country?!

My fiancé entered the shop when he saw I wasn't being helped for almost 5 minutes. We left the bread and milk and went elsewhere. I'll NEVER support that garage and shop again.

I said horrific, shocking service? I would like to rephrase... there is absolutely NO service.

I hope the owner sees this post and acts!

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply03 May 2022, 14:59
Official
Dear  Suzelle 
Please accept our sincere apologies for your experience, as this is not the level of service that we aim to deliver. This feedback will be escalated to the right team with immediate effect and someone will be in touch with you shortly.