? Engen caused Water damage to my cars radio

I decided to have my car mini valet at Engen De Grendal in Bothasig today and as a result of paying 90 bucks for a mini valet, I now have a couple of thousand rand damage done to my cars radio.

The guy washing my car called me over and told me that while cleaning my windshield, he knocked over my humidifier which spilt all over my radio and went inside my radio.. as a result of this, the ink in my screen has ran and the buttons do not work.

So I immediately called the manager to inform him about this and upon his arrival, the guy washing my car started raising his voice saying it's not his fault, it's not his problem. WHAT THE ****!! Did Casper moer the humidifier off my dash onto my radio? And then after the manager spoke to the guy, I get told I was supposed to alert the guy that water was in the humidifier. Why should I alert someone who should not be fiddling with **** that is not supposed to be fiddled with??

Regardless, Engen has signage up that says we will not be held responsible. Does this mean that these guys can break things and get away with it? I gave my cellphone number and wrote a brief report about what happened and the manager told me that I will be contacted on Monday.

This is an unfortunate event. And what made it worse is that the guy cleaning the car didn't even apologise, just denied the fact that it is his fault.

TRAIN YOUR STAFF WHEN IT COMES TO CUSTOMER SERVICES!!! The customer is always right!! ???

I expect a reply within the next 48 hours as to how this will be resolved. I have never experienced such a low level of customer service in my life.

Also, I will be boycotting Engen De Grendal with IMMEDIATE effect.