MM
Matema M

1 reviews | Active since Oct 2011

06 Nov 2015, 10:49

Engen Bryanston witchery

On Monday the 2nd of November I filled up my tank with petrol at an Engen service station in Bryanston Sloane Street. Later that night when i left work the car started but as soon as I pulled out it started jerking, had no power and the engine cut out. Eventually the car started and I went straight to the service station, because my thinking was they'd put in diesel instead of petrol.No one could help me and the manager wasn't there anyway. I took the vehicle in to Bryanston Sandown Motors as soon as I could get a booking. Sandown Motors came back to me a day later after stripping the car and everything to say the car was filled with contaminated fuel. I know for a fact that Engen is going to give me a runaround before they accept responsibility, that's if they do anyway.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply11 Nov 2015, 15:55
Official
Hello fitzmash,

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated to the dealer and the Engen Representative for further investigation.

Feedback will be given to you shortly.

We trust that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Service Centre