Engen Big Bird 1 Stop South disgusting attitude

On the 16th Nov 2024 between 20:00 - 21:00pm, my family and i stopped at Engen Big Bird 1 Stop South to request for help to get hold of the Engen Kranskop 1 stop south, as we have tried to goole the number, but we were not going through, because patrol transaction went twice after patrol attended told us that the card has declined with the first payment, only to find that it actually did go through, the supervisor in charge that night was so rude telling us that there is nothing he can assist with we my just google. telling us that they are not link, but to us we see Engen and thought we will get assistance, until the ladies at the express till assisted us that we need to call the wimpy number it is usually linked to the Express till.

The only thing the supervisor cared about was to ask us what car do we drive, and that had nothing to do with anything we needed assistance with.

I am disgusted by the service and attitude he gave us as the supervisor, especially knowing Engen to be giving outstanding service, i was very disappointed. Hopefully he changes his attitude, just because Engen garages are not linked, it does not mean that he cannot assist with information to their customers.