Engen 1app frustrations
Engen 1app must be the most frustrating I've ever tried to register with, as it keeps indicating something went wrong & to try again. I’ve almost lost interest after 5 attempts. I then used the *** address, as per the Engen website, only to for it to be undeliverable due to "Recipient email server rejected the message" Worst marketing campaign ever.
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Replies (4)
Engen Petroleum's replyOfficial
20 Nov 2025, 16:01Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply20 Nov 2025, 16:01
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
's updateReviewer Update
01 Dec 2025, 13:01Once again, a generic response to satisfy statistics. Whether it was escalated is debateable but, either way, nobody from "the right team" bas been in touch with me.
's update01 Dec 2025, 13:01
Reviewer Update
Once again, a generic response to satisfy statistics. Whether it was escalated is debateable but, either way, nobody from "the right team" bas been in touch with me.
Engen Petroleum's replyOfficial
01 Dec 2025, 14:19Thank you for contacting the Engen Customer Service Centre.
Query: ***
Trust you are well. This email serves to touch base with you and advise we are still working on your complaint. We do appreciate your patience if we do receive any feedback you will be the first to me informed.
Query: ***
Trust you are well. This email serves to touch base with you and advise we are still working on your complaint. We do appreciate your patience if we do receive any feedback you will be the first to me informed.
Engen Petroleum's reply01 Dec 2025, 14:19
Official
Thank you for contacting the Engen Customer Service Centre.
Query: ***
Trust you are well. This email serves to touch base with you and advise we are still working on your complaint. We do appreciate your patience if we do receive any feedback you will be the first to me informed.
Query: ***
Trust you are well. This email serves to touch base with you and advise we are still working on your complaint. We do appreciate your patience if we do receive any feedback you will be the first to me informed.
's updateReviewer Update
01 Dec 2025, 14:32Don't bother. If you launch a rewards app which is not user friendly to register on, and then take almost 2 weeks to address, it's probably not something I want.
's update01 Dec 2025, 14:32
Reviewer Update
Don't bother. If you launch a rewards app which is not user friendly to register on, and then take almost 2 weeks to address, it's probably not something I want.