MM
Mathapelo M
1 reviews | Active since Feb 2019
07 Nov 2022, 11:19
Engen 1 App *****!!
I put money on the Engen App and regularly pay with it. On September the 11th i noticed multiple transactions from "Figment Design" (transactions for over R6000) debited from my account. I immediately called the bank to report the ***** and upon investigation i was called today to be told that these are transactions from the Engen Top Up function on the App.
I have never approved any debits/ scheduled any payments to the App, why would you debit my account?
My biggest issue is i still use it and currently have funds that i can't take out and stop using this company!!
Helpful (0)
Replies (7)0
Replies (7)
Engen Petroleum's replyOfficial
08 Nov 2022, 10:53Dear Mathapelo
Thank you for bringing this to our attention. Please be assured that this will be escalated to the right team immediately for further investigation
Thank you for bringing this to our attention. Please be assured that this will be escalated to the right team immediately for further investigation
Engen Petroleum's reply08 Nov 2022, 10:53
Official
Dear Mathapelo
Thank you for bringing this to our attention. Please be assured that this will be escalated to the right team immediately for further investigation
Thank you for bringing this to our attention. Please be assured that this will be escalated to the right team immediately for further investigation
MM
Mathapelo M's updateReviewer Update
15 Nov 2022, 13:20Still waiting!!!
MM
Mathapelo M's update15 Nov 2022, 13:20
Reviewer Update
Still waiting!!!
Engen Petroleum's replyOfficial
15 Nov 2022, 15:56Good day Mathapelo
This will be escalated to the right team, and someone will be in touch with you shortly
This will be escalated to the right team, and someone will be in touch with you shortly
Engen Petroleum's reply15 Nov 2022, 15:56
Official
Good day Mathapelo
This will be escalated to the right team, and someone will be in touch with you shortly
This will be escalated to the right team, and someone will be in touch with you shortly
MM
Mathapelo M's updateReviewer Update
18 Nov 2022, 09:36Anger does not being to explain how i'm feeling right not. I topped up money on your app and you decided to wait over 4 months to take money from my account whereas i was under the impression that i was using money that i topped up with??4 MONTHS. Is this app not supposed to be a convenience??? Does this mean i'm going to be debited more money 4 months from now?
And the icing on the cake, you get someone to call me that tells he too doesn't understand what the investigators mean and that i need to take it up with FNB. Did i top up FNB or YOU? I have no ties with FNB, don't make your problems mine!
I thought this was a good way to manage my money, i never thought it would end up as the biggest inconvenience.
According to the Payment Association of South Africa, The beneficiary party has up to 30 days after the charge-back has been submitted to provide proof of the agreement/ receipt.
30 Days, not 4 months!!!
And the icing on the cake, you get someone to call me that tells he too doesn't understand what the investigators mean and that i need to take it up with FNB. Did i top up FNB or YOU? I have no ties with FNB, don't make your problems mine!
I thought this was a good way to manage my money, i never thought it would end up as the biggest inconvenience.
According to the Payment Association of South Africa, The beneficiary party has up to 30 days after the charge-back has been submitted to provide proof of the agreement/ receipt.
30 Days, not 4 months!!!
MM
Mathapelo M's update18 Nov 2022, 09:36
Reviewer Update
Anger does not being to explain how i'm feeling right not. I topped up money on your app and you decided to wait over 4 months to take money from my account whereas i was under the impression that i was using money that i topped up with??4 MONTHS. Is this app not supposed to be a convenience??? Does this mean i'm going to be debited more money 4 months from now?
And the icing on the cake, you get someone to call me that tells he too doesn't understand what the investigators mean and that i need to take it up with FNB. Did i top up FNB or YOU? I have no ties with FNB, don't make your problems mine!
I thought this was a good way to manage my money, i never thought it would end up as the biggest inconvenience.
According to the Payment Association of South Africa, The beneficiary party has up to 30 days after the charge-back has been submitted to provide proof of the agreement/ receipt.
30 Days, not 4 months!!!
And the icing on the cake, you get someone to call me that tells he too doesn't understand what the investigators mean and that i need to take it up with FNB. Did i top up FNB or YOU? I have no ties with FNB, don't make your problems mine!
I thought this was a good way to manage my money, i never thought it would end up as the biggest inconvenience.
According to the Payment Association of South Africa, The beneficiary party has up to 30 days after the charge-back has been submitted to provide proof of the agreement/ receipt.
30 Days, not 4 months!!!
MM
Mathapelo M's updateReviewer Update
25 Nov 2022, 07:55A very traumatic experience I must say. Instead of finding a resolution, it gets worse, I get debited AGAIN!!
I want nothing to do with Engen at this point. I've used your filling stations for so many years but this has officially pushed me out.
I know I'll receive another useless call from Chad after this post, I'm not even in the mood unless if there is a resolution.
I want nothing to do with Engen at this point. I've used your filling stations for so many years but this has officially pushed me out.
I know I'll receive another useless call from Chad after this post, I'm not even in the mood unless if there is a resolution.
MM
Mathapelo M's update25 Nov 2022, 07:55
Reviewer Update
A very traumatic experience I must say. Instead of finding a resolution, it gets worse, I get debited AGAIN!!
I want nothing to do with Engen at this point. I've used your filling stations for so many years but this has officially pushed me out.
I know I'll receive another useless call from Chad after this post, I'm not even in the mood unless if there is a resolution.
I want nothing to do with Engen at this point. I've used your filling stations for so many years but this has officially pushed me out.
I know I'll receive another useless call from Chad after this post, I'm not even in the mood unless if there is a resolution.
MM
Mathapelo M's updateReviewer Update
13 Dec 2022, 06:11So i guess you've reached a point whereby you don't care, and i will never get my money back?
MM
Mathapelo M's update13 Dec 2022, 06:11
Reviewer Update
So i guess you've reached a point whereby you don't care, and i will never get my money back?
MM
Mathapelo M's updateReviewer Update
16 Dec 2022, 06:33Whenever that "right team" decide to get back to me. Tell them to send an email, i need everything in writing! The verbal nonsense has taken be back and forth with your team with no resolution. If you're not going to be bothered to resolve this, i will find a way to resolve it!
MM
Mathapelo M's update16 Dec 2022, 06:33
Reviewer Update
Whenever that "right team" decide to get back to me. Tell them to send an email, i need everything in writing! The verbal nonsense has taken be back and forth with your team with no resolution. If you're not going to be bothered to resolve this, i will find a way to resolve it!