PM
President M

1 reviews | Active since Jun 2021

23 Oct 2022, 21:38

Disrespected and nearly assaulted

I had a bad experience at the Phola Mall petrol station after a very long time of good experience. I went to pour petrol around 11am and I was disrespected and nearly assaulted by one of the petrol attendants. While he was pouring petrol, I was having a conversation with my mother. Instead of him telling me that he's done, he knocked on the car. I tried asking him to stop doing that, he then proceeded to demanding money and the Clicks clubcard as we are always swiping it after pouring petrol almost everyday(we trust Engen, that's why all our cars pour petrol there). We are used to them swiping the card before they take payment. I told him to swipe the card first and he didn't want to and proceeded to try to take the money off my hands forcefully so. He started pointing fingers at me and started forcing his hands into the car(I thought he's gonna beat me). I asked for the supervisor but he didn't help, he seemed scared of the petrol attendant. I'm scared for my safety now. The name of the petrol attendant is John M. Your assistance will be appreciated because I'd like to continue business with the Engen.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply24 Oct 2022, 13:24
Official
Dear President 

Please accept our sincere apologies for the poor service and disrespect that you received at Engen Phola Park Convivence Center. We take this feedback extremely seriously as this is not the level of service that we wish you to receive when you visit us. 

Thank you for giving us the opportunity to rectify the situation and ensure that this never happens again. This will be escalated immediately to the right team, and we will be in touch with you shortly.