Dishonest and Disgusting service at Engen Garage York Street George

I am writing to formally lodge a complaint regarding an extremely concerning and disappointing experience I had at your Engen George York on 6 July 2025. I visited this location to refuel my vehicle and paid for my fuel. However, despite the payment being successfully processed, my car was not supp**** with any fuel, and I was unable to complete my transaction.

However, after checking my fuel gauge, I noticed no fuel had been dispensed into my vehicle. I immediately alerted the on-site staff, who were unable to resolve the issue, leaving me in a difficult situation. Not only did I waste valuable time, but I was also left without the fuel I paid for, causing inconvenience and stress. I tried 3 times to resolve this matter never pointed a finger to the fuel attended, but simply said that there might be an issue with their pumps.

This situation is highly unprofessional, and it raises serious concerns about the operational standards of your company as the manager Anton called and not only accused me of lying but also LAUGHED at me, never have I ever experienced this level of unprofessionalism. I kindly request the following actions be taken to resolve this matter:

Refund: A full refund for the amount I paid for the fuel that was never delivered to my vehicle.

Investigation: A detailed investigation into why this issue occurred, along with any measures being put in place to prevent such an incident from occurring again in the future, training you manager at York to be professional.

Compensation: Given the significant inconvenience and distress this incident caused, I would appreciate compensation in the form of a voucher or other suitable resolution.

I would appreciate a prompt response to this matter, ideally within 7 days. Should I not hear from you, I will consider escalating the issue to the relevant consumer protection authorities.

Please do not hesitate to contact me via phone at *** or by email at *** should you require further information.

Thank you for your immediate attention to this serious issue. I look forward to your swift response and resolution.