kB
kuhle B

1 reviews | Active since Feb 2014

13 Jul 2018, 13:21

Disgusting Service From Attendant

Engen Investor City Deep - I always go to this garage as it is on my way to work to either fill up my petrol or get something from the store.

I have always received great service from the team and there.

This morning was different. I did my usual petrol fill up and the service i received from the attendant was rather disgusting.

I know we all have problems but we leave them at home. I am not sure what was wrong with Sibongiseni. He went from being very rude to ignoring me when I asked him to please wipe windscreen and went onto the next car. This was after he told me to hurry up as he has other cars to fill.

Usually the attendants would ask if they can check tyres, water and oil and if they can wash your windscreen.

Thank you Kuhle

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Replies (1)
Engen Petroleum
Engen Petroleum's reply16 Jul 2018, 14:39
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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