LL
Lisa L

1 reviews | Active since Jan 2018

07 Jul 2025, 15:51

Disgusting is an understatement

I put in R100 95 petrol at Engen Columbine in Gauteng. When I left the petrol station my tank didnt move an inch. I turned around immediately and went back to complain, and the petrol attendant and the manager basically called me a **** and told me I dont know how my car works and also the petrol price went up.

I advised them that I knew this as I put in the same amount of petrol last week but just at a different petrol station and my car was emptier and they started shouting at me instead.

I have been driving my car for over 2 and a half years, and I just took my car for its service. So, for a manager to insult me and tell me there is something wrong with my car instead of trying to help in completely disgusting!!!! Is this what Engen is turning into?

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Replies (1)
Engen Petroleum
Engen Petroleum's reply08 Jul 2025, 07:45
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.