DISGUSTING ENGEN ILALA RIDGE, UMHLANGA

On the 14th November 2019 @ roughly 4pm, I drove to Engen, Ilala Ridge, Umhlanga, Durban, to fill petrol as I always use this garage to fill and shop etc.

I assumed there were funds in the card I was swiping with - however it declined twice. I then called my husband to please send me money via STD Bank cardless transaction of which he did however when I went into the garage they told me the machine is the old one and does not do these type of transactions, my mom then sent me an e-wallet however there is no FNB at this particular garage.

I then approached a staff member who was in the garage store and asked for the manager, I explained the story of what had happened and that I am stuck and need to go to a STD Bank or FNB to draw this money so I can pay for my R150 petrol – the manager who I spoke to, firstly, walked out of the back office and looked as if she had just woken up all untidy and was totally not interested to help me.

I asked her if I can leave my ID and driver’s license so I could go and withdraw the money at another atm not far from the garage and she said no, they do not allow that to be done.

While I am talking to the manager, Sharon Raja, the other staff member thought my incident was very funny and was laughing at me – disgusting behavior.

The manager told me I must sort it out and pay her an eft – I asked her how can I do an eft when I don’t have funds in the account ???

She then said she can give me a cash back – how would you do that if I don’t have funds in the account? I feel she was just telling me this to make me feel even more smaller than I was already feeling!

She asked for my husband to eft her however he is STD Bank and she is ABSA – she said he must say pay and clear of which is R50 to do that – I told her I will not do that because then I am paying an extra R50 as pay and clear.

The service level received was absolutely disgusting, I asked the same boy that was laughing, what Sharon’s surname was and he told me “how must he know” so I said please ask her, he then told me, he will call her and I must ask her myself and while all of this was happening he was still laughing in my face!

I asked Sharon for her surname and she laughed and asked why I need her name – she did however give me her surname.

The OWNER himself was there – he took one look at me, did not say a word and walked away. They made me wait about 40 minutes and I asked her – surely as a manager you would be trying to help clients who have had this issue but no, rather they would tease and belittle me in front of everybody in their store and she said, there is nothing they can do to help me I must make a plan and off she went back into her office.

Sharon Rajah is a rude, untidy, non - people person, I cannot actually believe that we have people like this running garage stores or garage stations – I am truly disgusted and I will NEVER support their garage or garage store EVER again and I will and have already told EVERYBODY I know who uses this garage NOT to use it anymore because of the disgusting behavior and service received.

Sharon Rajah must be reprimanded as well as the owner of this station – absolutely disgusting the way they handled the situation.

As human beings, they had NO interest to help me, no heart of the situation and for making me feel so little – I am disgusted!

I WILL NEVER USE ENGEN UMHLANGA AGAIN !!!!!!!!!!!!