1 reviews | Active since Apr 2014
Disgusting Customer Service
<p>I am highly disgusted in the behaviour of one of the petrol attendants at Witpoortjie Engen Petrol Station!!! His name is Matthew - i got to the garage with an intention to fill up petrol and park as per normal next to one of the available petrol pumps. Another vehicle came into the garage (after me) and park at a different pump. Matthew rushed to go serve this customer and took a high five from him and didnt even bother about me who came first. Now i dont know whether thats how Engen operates??? you serve who you feel like first regardless of who came first. To make matters worse i jump out of my vehicle walk into the store and when i come out i tell him how disapointed i am of what he did - THE WORST HAPPENS!!! He laughs at me and denies everything and says i didnt jump out of my car to tell him that i need assistance - what nonsene??? i respond "excuse me!!! - the least you could of done is apologise for your wrong doing and assist me accordingly" he says to me no i was not wrong and continues giggling as if im some kind of a fool. no ways!!! 0/10 for service i am staying far away from engen as a whole. that pertol attendant was in uniform with a badge on so whatever he did - he was showing me a true reflection of what ENGEN is about. and if something is not done about this guys behaviour i feel sorry for other clients. I for one can proudly say i am done with ENGEN. and i will be escalating this matter further to the ENGEN CEO and other customer complaint regional managers. i did not deserve this so early in the morning - when i am showing support as a customer by filling up..</p>
