AK
Amanda K

1 reviews | Active since Jul 2013

27 May 2015, 03:04

Disgusting attitude from a petrol attendant

I have always had a bad experience at this specific Engen. The petrol attendants take their sweet time to serve, they will finish their fat conversations before attending to a customer and worst of all, I always have to ask them to clean the windscreen although they can see it is filthy. On 26/05/2015 just after 12 o'clock, I went to fill up my car. Now this garage is closest to my place and most convenient. I get there there guys are chatting as usual and as I am about to live the car and go look for someone, Jonas(attendant) comes to serve me. i tell him what I want and he is still laughing with his friend. As i am walking towards the door to the shop to get what i needed he asks me what it is I wanted. I then ask him if he was not listening. There goes the \black brother"playing the guilt trip on me of how I am black and should stop acting white because I could see he was still talking to his friend and as a 'black sister' I should respect that as he is a man. I went in to buy and asked to speak to a manager \""CHRIS\"". While busy explaining the situation to Chris the 'brother\"" is yelling at the back ground how I think I am all that and lack respect for black man. DISGUSTING!!!"""

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Replies (1)
Engen Petroleum
Engen Petroleum's reply02 Jun 2015, 08:22
Official
Hello uabukua,

Please accept our apology for the incident which has occurred at our franchise. The complaint has been logged and escalated to the dealer and Area Manager for further investigation.

We do hope you remain a valued of customer of Engen Petroleum Limited.

Regards,
ENGEN CUSTOMER SERVICE
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