TS
Tlaila S

1 reviews | Active since Apr 2016

27 Sept 2016, 11:25

Disgusting attitude and service

<p>What a disgusting service I received from Andre, a supervisor . I was waiting to be assisted, and the lady that I was waiting behind was done but Andre was busy chit chatting with her with no regard for other customers that were waiting behind. I had to ask him to stop chit chatting because there were other customers waiting. The response I got from him was even more shocking. All he said was, "so what?!" as he walked away. I wonder what criteria is being used to recruit such people. Who have no regard for good customer service. I will think twice before filling up my tank at that garage.</p> <p> Andre even took pictures of my car after i complained. I will not be intimidated for demanding the service that i pay for.</p>

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Replies (1)
Engen Petroleum
Engen Petroleum's reply27 Sept 2016, 14:52
Official

Good day Tlaila

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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