Disappointment with Clicks reward program and Engen

I filled my tank at Engen Carlswald Service station to the value of R1554.70. I produced my clicks card to be swiped in order to redeem my points. The magnetic strip on the clicks card could not be read by the Eft POS. I enquired whether the card number could not be entered manually , and i was informed that it was not possible to do so and that i have to get a new card from clicks, needless to say ,I lost my points for this transaction due to poor staff training by Clicks as a reward partner to ensure that Engen staff are fully trained and knowledgeable on their product. To add insult to injury i immediately went to the Clicks store at Carlswald to enquire about a new clicks card and whether there was any possiblity to still redeem my points. The manager assisted me to get a new card but informed me that there is no way to redeem the points post transaction. What a disappointment to receive such shocking service from both Clicks and Engen when you drive past numerous other service stations to fill your tank at an Engen service station as a clubcard member.