PN
Papama N

1 reviews | Active since May 2015

16 May 2015, 19:18

Disapointing Kenny

It is a shame that I have to write this review when something bad happens, when I have had great experiences at this service station but never wrote a commendation,but since I work in the hospitality industry I also know that we value the guests that make us aware of our shortcomings and continue to utilise our services than those who quietly leave and never return. I walked in to buy a lottery ticket, at the till point Kenny seemed to be counting his float and his colleague was helping another customer, at some point Kenny realised I was standing there, he looked up and stared at me, I blinked not sure what to do but he just widened his eyes and continued to glare at me. I got really annoyed at this and asked why doesn't he ask me what I need, he ignored my question just took my ticket processed the sale and got back to whatever he was doing. I was just dissapointed because I live up the road and that's one of the service stations I prefer to use. Why would he show such disinterest in my purpose for being in that shop.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply22 May 2015, 09:42
Official
Hello papamanamba,

Please accept our apology for the lack of service received from 'Kenny'. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.

Feedback will be provided shortly.

Regards,
ENGEN CUSTOMER SERVICE
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