WP
Wessels P
1 reviews | Active since Mar 2020
07 Oct 2022, 12:14
Dirty Fuel at Engen Boshoek?
On the 22 June I filled up tank with Diesel R1879.60 at Engen Boshoek. After filling up the car started to jerk and was not running smoothly. I suspect that dirty fuel was the cause. I managed to drive back to Johannesburg (crawl mode) and booked vehicle in with garage. They drained fuel and changed filters. After R14 000 including the diesel I was back on the road. I reported this to Engen Ref ***. All I wanted was for them to send fuel to lab test it and show me that dirty fuel was not the cause of vehicle fault. I received first call in the beginning of August and nothing since-typical of these large organisations where they don't care and cant be bothered.
Helpful (0)
Replies (1)0
Replies (1)
Engen Petroleum's replyOfficial
07 Oct 2022, 15:49Dear Wessels
Thank you so much for taking the time to share. We take this feedback very seriously as this is not the level of service that we aim to deliver. Please accept our sincere apologies for the poor response and engagement that you have had to this matter to date. Be assured that this will be escalated immediately to the right team and someone will be in touch with you shortly.
We appreciate the opportunity to make this right.
Thank you so much for taking the time to share. We take this feedback very seriously as this is not the level of service that we aim to deliver. Please accept our sincere apologies for the poor response and engagement that you have had to this matter to date. Be assured that this will be escalated immediately to the right team and someone will be in touch with you shortly.
We appreciate the opportunity to make this right.
Engen Petroleum's reply07 Oct 2022, 15:49
Official
Dear Wessels
Thank you so much for taking the time to share. We take this feedback very seriously as this is not the level of service that we aim to deliver. Please accept our sincere apologies for the poor response and engagement that you have had to this matter to date. Be assured that this will be escalated immediately to the right team and someone will be in touch with you shortly.
We appreciate the opportunity to make this right.
Thank you so much for taking the time to share. We take this feedback very seriously as this is not the level of service that we aim to deliver. Please accept our sincere apologies for the poor response and engagement that you have had to this matter to date. Be assured that this will be escalated immediately to the right team and someone will be in touch with you shortly.
We appreciate the opportunity to make this right.