NR
Nic R
1 reviews | Active since Sept 2011
02 Jul 2015, 11:27
Diesel Out of Stock AGAIN!!!!
Ok, this is the fourth time this happened. I was trying to fill up my tank, which had literally no fuel (my fault I know) yesterday. Both Engens in John Vorster, no diesel, the one closer to Centurion mall no diesel. Yet again, like the previous three times, I drove to Shell and they gladly filled up my tank.<br> <br> If this was a once off thing sure, but this is happening TOO frequent and I am not happy. Driving around with an empty tank frantically looking for an Engen with diesel is a lost case.<br> <br> I am going to lose out now big time on eBucks but I will never again use Engen.<br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Engen Petroleum's replyOfficial
06 Jul 2015, 08:59Hello NicHagar,
We would like to apologise for the inconvenience this incident has caused you.
During price change week, the demand for product and constraints on the depot workload does cause irregularities on service stations receiving their fuel on time, this however should not felt by our customers.
Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards
Engen Customer Services
***
We would like to apologise for the inconvenience this incident has caused you.
During price change week, the demand for product and constraints on the depot workload does cause irregularities on service stations receiving their fuel on time, this however should not felt by our customers.
Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards
Engen Customer Services
***
Engen Petroleum's reply06 Jul 2015, 08:59
Official
Hello NicHagar,
We would like to apologise for the inconvenience this incident has caused you.
During price change week, the demand for product and constraints on the depot workload does cause irregularities on service stations receiving their fuel on time, this however should not felt by our customers.
Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards
Engen Customer Services
***
We would like to apologise for the inconvenience this incident has caused you.
During price change week, the demand for product and constraints on the depot workload does cause irregularities on service stations receiving their fuel on time, this however should not felt by our customers.
Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards
Engen Customer Services
***