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SHARON M

1 reviews | Active since Mar 2023

09 Mar 2023, 09:04

Deft

I have taken my car at Engen car wash and sadly I forgot to take my phone and left it in the car. The employee who was washing my car decided to take the advantage of that and stole my phone, as soon as I left the garage I realized that my phone is missing. It was about an hour later and also the garage car wash was closing. I reported the theft to the manager and he told me that he will ask his employees the following day when they report to work. And he did that but they denied later on the manager came back to me stating that the employee who was washing my car confessed that he stole the but no action was taken after that and the employee is no longer reporting to work. I am so disappointed of the manager handled the matter And again a person who stole my phone is busy hacking my email address and I can't access my email anymore

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Replies (4)
Engen Petroleum
Engen Petroleum's reply09 Mar 2023, 15:38
Official
Dear Sharon,
 
 Thank you so much for taking the time to share. We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us. Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.

Best regards,

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SHARON M's update09 Mar 2023, 16:19
Reviewer Update
Thank you so much, I will be waiting for the feedback
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SHARON M's update10 Mar 2023, 08:09
Reviewer Update
The manager sent me an email stating that they are not sure that the employee took the phone, and that they dismissed him because of poor performance prior to my complain on Friday so they asked me to open a case since they know where he reside.
What I don't understand is why did they keep the employee for a week if they knew his work is poor I am so disappointed with this
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SHARON M's update14 Mar 2023, 10:21
Reviewer Update
I have accepted that my phone was ****** in their garage and I will never support this company anymore because I have realized that they just hired an employee without checking their ******** history thank you