Deeply Disappointed by the Disrespect I Received

Engen Bryanston Convenience Centre

I’m honestly heartbroken and disappointed by the way I was treated Monday. I usually buy food for delivery from this place and I’ve always supported them. Their WhatsApp status said: “Today we have stew, 1/4 leg and grilled chicken piece.”

I sent a simple message ordering two plates of grilled chicken. Instead of a friendly confirmation, the lady called me and said — in a rude tone — “Please don’t waste my time by writing incomplete information. I am at work and cannot check up on you to confirm. What kind of chicken do you want, 1/4 or grilled?”

I was completely taken aback. I responded politely that I had written “grilled chicken,” exactly as posted. When I asked to speak to the manager, she laughed, with others laughing in the background, and claimed she was the manager — saying her name was Tora. I know the real manager is Mathew.

At that point, I honestly felt disrespected and humiliated. Is this really how loyal customers are treated? I even asked her if the food was free, because maybe then I could understand the attitude — but she showed no remorse or basic courtesy.

I never expected this kind of unprofessionalism or lack of respect from a place I have supported. As a paying customer, I just wanted to be treated with a little dignity.

Truly disappointed and hurt by this experience.