NM
Nonhlanhla M

1 reviews | Active since Feb 2015

06 Mar 2015, 12:07

Debit card payments

On the 14th February, we poured petrol at the station on our way to JHB. I requested R 300 worth of petrol. An amount of R 300.05 was poured and had to pay. I did not have a problem paying, so I requested that R300 be charged on my debit card and was going to pay the 5 cent coin cash but the petrol attendant refused. He informed me that if I am using a card the whole amount need to be charged so that it clears of on the petrol system. It did not make sense since I was willing to give the 5 cent extra. We argued about the payment &amp

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Replies (1)
Engen Petroleum
Engen Petroleum's reply09 Mar 2015, 09:23
Official
Hello Nonhlanhla.mbene,

Please accept our apology for the incident which has taken place. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.

Regards,
ENGEN CUSTOMER SERVICE
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