Daylight Theft by Engen Staff

I visited Waterfall Convenience Centre at 07:18:57 to purchase two specials which were Energades. Cost was R18.00 + R18.00 - R6.10 = R29.90 the change should have been R20.10 however the cashier stated that she didn't have 10c change and I still stated that, that is *****ing as I was walking out. I returned and raised it with the manager on duty and she stated that they all had 10c change in their tills, she even went to look for herself and found it stocked.

I told the Owner and the Manager that I am a Mystery Shopper for IPSOS and REACT and that 10c from every customer on a 6 to 6 shift is a substantial amount at the end of the day. This is ****** from the customer and then from Engen when they cash up at the end of the day as the cashiers just need to ensure that they balance.

When I went back the cashier didn't even apologize or anything, she just handed the 10c over. If the day-shift is doing this, I can promise you the night shift is doing exactly the same and getting away with theft from customers and Engen. Kindly sort this out.