MV
Michaela V

1 reviews | Active since Aug 2023

09 Aug 2023, 10:35

daylight *******

I fill up my Polo, which usually takes 36 - 39 litres on average, depending on how low I run my tank. Today I filled up at the ENGEN in Roeland Street and couldnt believe that they filled up 46 litres ! The tank was not even remotely as empty as usual and they also didnt fill it to the brim, as I stopped them beforehand suspecting something strange going on. When I confronted management that the tank only takes 45 litres, I was just told that the car always has a reserve of 7 litres and I cannot prove how empty it was when I filled it. This is not true, as I run a logbook which shows that in the 5 years of having that car, I never managed to fill more than 39 litres. Management would not budge though. I generally find the petrol attendants very friendly at this station, but will certainly not go there again, as this is daylight *******. They overcharged me by approx. R 200.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply10 Aug 2023, 08:27
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.