vM
venitia M

1 reviews | Active since Aug 2013

02 Oct 2016, 21:09

day light *******

<p>today at 8:42 i went to Engen Garage in Vosloorus, i requested R150,00 of UNLEADED 95. After paying the petrol attendant I TURNED ON THE IGNITION AND REALISED THAT MY GAUGE DID'NT MOVED. I ASKED THE LADY WHO WAS ASSISTING ME AND SHE WAS VERY RUDE, UNFORTUNATELY SHE WAS NOT WEARING A NAME TAG SO I DIDNT GET HER NAME. I REQUESTED THAT SHE GIVE ME MY RECEIPT AND SHE BLUNTLY REFUSED, TELLING ME THAT THERE MUST BE SOMETHING WRONG WITH MY CAR'S PETROL GAUGE. IT SADDENS ME THAT ONE OF THE FILLING STATON TRADING UNDER YOUR IS ROBBING YOUR CUSTOMERS OF THEIR HARD EARNED CASH.</p>

0
Replies (2)
Engen Petroleum
Engen Petroleum's reply03 Oct 2016, 14:46
Official

Good day Venitia

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

Best regards,

vM
venitia M's update16 Dec 2016, 16:11
Reviewer Update

Good day

I'm still waiting for outcome of the investigation