Damaging your cars at car wash

Engin Degrendal car wash.

I was told the manager drives the cars. i left my car at the was and it was returned with scrathes that will cost 9k to fix. One of the employees drove the car and because of their disclaimer they say they have no liability. This is not accurate, its about proving negligence. They auppose to have 3rd party liability insurance as well. Owner and his son did not apologise, want to assist or support in anyway. How can Engin allow these franchise owners to treat customers like this? I wanted to view the footage amd they did not want to show me. The employee who drove the car told me its his fault, as well as witnesses saying the car was driven into gate. ****en aweful place...