Damages to New Vehicle cause by Negligent staff.

<p>Good day, </p> <p> </p> <p>i had purchased a new vehicle and stopped to refuel at the Engen at 333 Durban rd, Rosenpark.</p> <p>The petrol attendant (Enoch) employed by Engen filled fuel and after asking whether everything was done, which he confirmed, I made a card payment and thanked him before proceeding to drive away. </p> <p> </p> <p>Much to my ABSOLUTE HORROR, the petrol attendant had not removed the fuel gun from the tank, which then ended up damaging my vehicle. </p> <p>I reported this to the owner of the Engen, Wilhelm Theunissen, he reviewed the footage, confessed to not understanding what had happened, apologized and requested that i sent him the quote to repair. </p> <p>He also verified that the card payment should not have been processed without removing the fuel gun from my tank.</p> <p>I sent several quotations( SEVERAL because the nature of quotations is that they are only valid for a certain period and these all lapsed in waiting for a response from Mr Theunissen). After calling Mr Theunissen and receiving no reply for almost two years, I was forced to proceed with repairs at my own cost. </p> <p>I am currently in the process of recovering damages via the small claims court. This is a long and tedious process, one that i do not have time for but have been forced into by the irresponsibility of this Engen owner. </p> <p>This is a very poor reflection on Engen. This was not only bad service but it resulted in my vehicle being damaged !!!!! Either Engen does not have the correct processes and procedures in place to ensure service excellence or this owner is not following them!!!</p> <p>The result is that my vehicle was damaged and my time is being wasted. </p> <p>I am not merely disappointed but ENRAGED at this display of NONEXISTENT ETHICS!</p> <p> </p> <p> </p> <p> </p>