ZN
Ziyanda N

1 reviews | Active since Apr 2024

30 May 2024, 21:32

Damaged Wipes

Petrol Attended wiped my windows, he broke my wipers. I spoke to him and his Supervisor. They promised o report to the managers. When I returned the manager refused to take responsibility. He was so rude that he left me standing. I was told the Petrol attended was a trainee. When I spoke to the Manger he refused, and he said the attended was not a trainee. He refused to fix my wipers.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply31 May 2024, 07:24
Official
Good day Ziyanda, 

Thank you so much for taking the time to give us feedback. 

Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.