AP
Amaan P

1 reviews | Active since Dec 2017

11 Dec 2024, 18:13

Customer comes last!

The Petroleum used damaged my paint work and all I received after I brought it to their attention was that it was not their Petroleum and they placed the issue onto the Petrol / Filling station. So according to alleged Expert opinion this could not have happened but it has indeed despite evidence and reports from the staff at the station I am now stuck with over R5000 worth of repair work to be done.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply12 Dec 2024, 08:31
Official
Thank you so much for taking the time to give us feedback. 

Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.