Complaints

I went to engen wellington street in durbanville western cape for a car wash.I asked the manager if I can left my car while they busy washing it and he agreed.I went to a nearby mall.To my surprise when comeback there was a scratch in my car and one can notice its new.When asked the guys they don't have an idea and they said the manager was the one driving a car as they are not allowed to drive customer cars other than a manager.I called the manager and he said he never scratch the car instead showed me the slip that anything happened to my car its not their responsibility and I asked for camera footage and he said he does not have access to camera footage its only security company that can do that and it will take 3 to 4 days to check and after that he will comeback to me.To my surprise why he never wanted to show me camera footage immediately and why it will take 3 to 4 days.Secondly why they cannot take responsibility of damage.I need help.Regards Rushy