COMPLAINT - VERBAL ASSAULT, THREATS AND ATTEMPTING ******ION.

<p>Dear Engen South Africa, <br /> <br /> A few WEEKS ago, your petrol attendant put R300 petrol in when my husband CLEARLY asked for R50 to be put in (NORTHGATE BRANCH – opposite the MacDonald’s). He raised his complaint on the forecourt with the Staff Member, uniformed in an Engen uniform Koos Barkhuizen. Koos told my husband that he would cover the mishap and difference and told my husband he could leave as it was the petrol attendants fault (AS IT SHOULD HAVE BEEN HANDLED). <br /> <br /> TODAY - Weeks later my husband goes in to purchase some things from the shop and he had our baby with him. Our babies nappy had popped and he was racing to get home so our baby could have a changed nappy. The owner of your ENGEN NORTHGATE Branch, a Mr BENNIE MARITZ accosted my husband, verbally shouting and attacking my husband, making my husband feel like a ********. He shouted at my husband to such a degree that when my baby got home - he was visibly affected by the aggression he had just witnessed inflicted on his father. <br /> <br /> BENNIE MARITZ then DEMANDED from my husband payment for THEIR PETROL ATTENDANT'S ERROR. He then said he would CLAMP my husband's tyres, TAKE his driver’s licence, TAKE his cellphone AND TAKE his Spare Tyre. <br /> He was so aggressive that my husband had to ask the shop teller to call the police which MR BENNIE MARITZ then TOLD the Teller NOT to do. <br /> <br /> When I got there today to address this MYSELF as the wife and MOTHER of the baby that had to witness this UNPROFESSIONAL, AGGRESSIVE and NASTY, THREATENING behaviour, I was told by KOOS that BENNIE is now in the UK. The Manager lady, who is unidentifiable as a staff member (not wearing any uniform that represents your brand and no name tag) then got argumentative with us, and laid BLAME on my husband saying it is HIS responsibility as the customer to WATCH the petrol going in. She then DENIED that BENNIE is in the UK. She also tried to say that BENNIE MARITZ did NOT shout at my husband - as she says she sat and watched FROM INSIDE behind the window. I can assure you - and MANY will TESTIFY to this - My husband is NOT an aggressor, he is a pacifist and would never LIE about something as serious as this. <br /> <br /> IS this how ENGEN treats FAMILIES who have supported their local ENGEN for years? DO YOUR STAFF think it is ETHICAL to SHOUT and threaten a father with a BABY? <br /> IS this the WILD WEST where your franchise owners THREATEN to ***** (TAKING WITHOUT PERMISSION) from CUSTOMERS where it was THEIR STAFF MEMBER who made the mistake?? THIS IS UNACCEPTABEL business practice from ANY COMPANY!!! I am DISGUSTED as a mother and as an ENGEN business supporter that MY BABY and MY HUSBAND were treated this way by BENNIE MARITZ! <br /> <br /> YOUR staff Member has made a MISTAKE and your employee has told the customer it is resolved HOW dare the owner treat the customer in this fashion!!</p> <p> </p> <p>I am a professional with a business of my own, and I would never ever treat a client of mine this way. If I make a mistake, I am accountable, I pay for my mistakes, I show integrity and I have values. Firstly, Bennie should have contacted my husband that day, and apologised for the error his staff member made, putting in the wrong amount. Secondly, he never should have threatened a customer with a BABY and raised an issue weeks later in such a way. As a mother, I am saddened that my baby had to witness his father, his protector, his world being attacked vociferously the way he was, we don’t raise our voices in our home and now he has had to experience a total stranger in such a threatening manner. How dare he do this to my baby?</p> <p> </p> <p>To see my husband walk in, in a state, in tears actually and my baby in hysterics… is heart breaking and I for one would think this would be dealt with by your brand, as this is your brand that was represented by these members. </p> <p> </p> <p>Sadly we have been supporting your Northgate branch since 2012… 5 Years of being loyal customers - we have shopped there, only fill up there, my husband even helped the homeless and jobless man who sat outside there for month’s – find a job…. This is ridiculous and assumingly – Nothing will be done L</p> <p> </p> <p>We will just support a brand that stands for and has values. </p>