Complaint Regarding Inaccessibility of Scan-to-Pay Function at Engen Kwamhlanga, Mpumalanga

Dear Engen Customer Service,

I am writing to express my disappointment and frustration with the recent experience I had at your Kwamhlanga branch in Mpumalanga. I was surprised to learn that customers are not permitted to use the scan-to-pay option at this location, with staff outright refusing this payment method and stating it is not allowed at the garage.

In today's digital age, where contactless and convenient payment solutions are becoming the norm, it is both surprising and disappointing that such a restriction is in place. The scan-to-pay function is widely accepted as a secure, efficient, and preferred method for many customers, including myself. Being denied this option at your Kwamhlanga branch felt outdated and inconvenient, particularly when I had expected Engen stations to align with modern, customer-friendly practices.

I sincerely hope that you address this issue with the management and staff at the Kwamhlanga branch and encourage them to support convenient and flexible payment options for all customers.

Thank you for your attention to this matter. I look forward to a positive change so that all Engen customers can have a more satisfying experience.