Complaint on Poor Service: Airport Convince Centre

On Wednesday 5th June 2019 I experienced a probelm with one of your service stations. I have a diesel car and petrol was than poured into my car after having told the attendant which fuel I use. First I was inconvenieced by waiting too long for my car to be towed back to the service station. Secondly having to wait for more than 2 hours to get help towing the car going home. After trying to speak to the manager (who wasn't working the night) I was then put in an uber and promised to be taken to work the following day, but that too didn't happen.

On Thursday 7th June I was picked up at work at around 11 AM, we got to the service station around 11:45. I waited for my car to be drained for the whole day, where a mechanic only came by at around 17:00 to start on the car. I had escalated and spoke to an agent whom said an Engen representative or area manager would contact me and come to the scene to see and find out what the problem was. I drove the car around and it had switched off while driving and there's an engine light that was on since this happened, not sure who and how to go avout sorting this out as none of the people at your call center could help with this matter.

All in all I missed a whole day of work and still haven't heard anything from anyone at engine regarding this matter.

I am appalled at the lack of service I received considering that I have been a loyal customer(also the encouragement of Engen staff that I know personally) but after this experience I'm not sure driving that extra 2km from home to an Engen service station would be worth it, because noone seems to care about me the customer.