RS
Ravi S

1 reviews | Active since Jan 2015

12 Jun 2015, 12:36

COMPLAINT ENGEN HAZELDEAN

I went to the garage on the 12/05/2015 around 8.30pm , to fill diesel using my EBucks. After filling I gave the attendant my ebucks card to pay.<br> He swiped the card and the transaction was declined. I then questioned him and he said that I don't have sufficient funds, I re-looked at my slip and noticed at the bottom \ decline msg : INCORRECT PIN "I asked him as to what pin he used on my card \"" he used the four digit numbers from the card onto the machine. The attendant then asked me to pay inside the store. I was then humiliated further by the rest of the attendants and cashiers gathering and speaking about me. Stating that I don't have enough money and arguing with me when I suggested that maybe the attendant blocked the card.<br> They also started getting other customers involved which embarrassed me even more .The attendant asked if I could leave my cellphone instead. i have emailed the full complaint to Engen customer care "

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Replies (1)
Engen Petroleum
Engen Petroleum's reply17 Jun 2015, 08:06
Official
Hello ravichand,

We would like to apologise for the inconvenience this matter has caused you.

The customer service centre has received feedback to advise that a resolution has been met on the 14th June 2015.

We do hope you remain a valued customer of Engen Petroleum Limited.

Regards,
ENGEN CUSTOMER SERVICE
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