Complaint – Disappointing Experience at Engen Linbro Park

I am writing to express my disappointment with the service I received this morning at the Engen Linbro Park store. I had an unpleasant experience with one of your cashiers, whose attitude and response were unprofessional and rude. When I was paying for my items, the cashier asked me to tap my card, but I informed her that I prefer inserting it. She handed me the FNB card machine, and I attempted to enter my PIN, but the machine did not respond. After three unsuccessful attempts, I asked her if there was an issue with the machine. Her response was dismissive and rude, suggesting that my chip might be damaged. I explained that my bank card was newly issued just two weeks ago, yet she remained annoyed, giving me unpleasant facial expressions. After my fourth attempt, the transaction finally went through, but she continued making remarks in a low tone that I couldn’t hear. When I asked her to repeat what she had said, she ignored me. This was very frustrating, especially as a regular customer who visits the store every morning for breakfast. I even mentioned that some of the staff members know my usual order because I visit frequently. This morning’s experience left a very negative impression on me, and I feel it is important to address it. While I do not wish for the staff member to get into trouble and would not mention her name, I strongly urge Engen Linbro Park management to conduct a meeting with all employees to emphasize proper customer service etiquette. Staff members should treat all customers with respect and professionalism, avoiding unnecessary assumptions and rude behavior. I would appreciate a response from Engen Linbro Park management regarding this matter. I request assurance that such treatment will not happen again and that staff will receive proper customer service training. Please contact me at *** to discuss this further. Looking forward to your prompt response. Regards Andile