AZ
Adriaan Z

1 reviews | Active since Jul 2011

01 Sept 2015, 06:21

Charged twice for the same transaction

On Sunday the 30 August 2015. I filled my car at Engen Lyttelton and paid by credit card. The first time the guy that assisted me said that it was declined and can he try again. I agreed as I knew there was funds available and this time it went through. This morning I see on my bank statements that the amount which was R577.50 was deducted twice. I want this immediately investigated and the extra money taken given back.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply02 Sept 2015, 11:25
Official
Hello adrianvz,

We wish to apologise for the inconvenience the matter has caused. Your complaint has been logged *** and escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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