1 reviews | Active since Jan 2013

05 Sept 2024, 20:17

Charged Old prices for fuel.

I went to engen FW MOTORS in upington today as I was suspecting that they still charging motorists on the old fuel price, I inquired from the attendant who assured me that they prices are updated, The overhead board and pumps reflect the correct prices but we're being charged on the old price and this was confirmed by the cash slip I requested, is this even ethical business behavior. Are we going to be refunded for the extra charge? Who regulates these companies. Who is responsible to make sure that legislation is being app**** accordingly

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply06 Sept 2024, 07:36
Official
Good day Joseph,

Thank you so much for taking the time to share. 

We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us. 

Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.