1 reviews | Active since Oct 2016

09 Oct 2016, 20:26

Castle walk engen takes money

<p>Today i filled my car with petrol at around 13:30 for R473. The money was deducted from my account immediately as my bank sent a notification directly after. I also made other payments at the store a bit later after that. At around 20:15 another notifcation was sent to deduct the petrol plus the other payments I made thus deducting the petrol again (R618) This is not the first time this has happened.</p>

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Replies (3)
's update09 Oct 2016, 22:12
Reviewer Update

My apologies. This was not Castle Walk Engen.

Engen Petroleum
Engen Petroleum's reply10 Oct 2016, 14:24
Official

Good day Anel,

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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's update10 Oct 2016, 15:25
Reviewer Update

Good day. And thank you for taking this up -however - this was not Castle Walk Engens fault. I was a victim of *****. THank you for the speedy reply. And apologies for the inconvenience.