RvdP
Ronnie van der Peet

1 reviews | Active since Mar 2009

26 Mar 2015, 08:34

Cashiers

Visited the quick shop this morning at your Brackenhurst branch on Hennie Alberts street. I was standing in the queue while Justice (I checked his name tag) and another staff member (never managed to check his name) were standing behind the tills sharing a bag of sweets while I was waiting to be served. Wilson was busy with another customer (he has always been pleasant and his service is 100%), but the other 2 guys had no concern whatsoever that a customer (myself) was waiting to be served. I eventually got served by Wilson, and eventually Justice helped another customer while chewing his sweet at the same time. Who knows if they even paid for the bag of sweets or helped themselves.<br>

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply31 Mar 2015, 09:00
Official
Hello Ronnie79,

Please accept our apology for the incident which has taken place at our franchise. Your complaint has been logged and escalated to the dealer and Engen representative for further investigation.

Regards,
ENGEN CUSTOMER SERVICE
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