GS
Gershwin S

1 reviews | Active since Sept 2017

26 Sept 2017, 12:07

Cashier and petrol server were sleeping on duty

Saturday 24th of September 2017 at around 23:24 I arrived at the fueling station waited to be assisted but no one come to help me. After waiting for 10 to 15 minutes I had to get out of my car to go knock at the window for assistance. The cashier work up underneath the counter told me that the person to assist me is sleeping. I then demanded her to wake him up because I was in need of fuel. She then refused the first time so I told her that I'm traveling with my family in which my daughter is sleeping an she's only 2years old n I might ran outta fuel. After arguing she then called someone to assist me and he was also Sleeping at the back of the shop. I then asked her to give me the oil I've purchased so that the guy who was filling up my car can pour the oil will we wait for the transaction to go through, she then refused again so that's when I asked her name to lay a complaint with the owner of the petrol station.

I'm wasn't happy with the service of the lady and which thus matter can be taken forward asap because people like this gets big companies like engen a bad name.

0
Replies (2)
Engen Petroleum
Engen Petroleum's reply22 Nov 2017, 10:43
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

Engen Petroleum
Engen Petroleum's reply22 Nov 2017, 10:43
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***