1 reviews | Active since Aug 2017

25 Jul 2022, 12:38

Card ****/De*****ed

I wish the was an option for Zero. I was de*****ed at your Mayfield Daveyton Garage by one of your staff members. I went to pour Petrol for an amount R300 forgot my card with the attended by the name of Tshepo when I woke up this morning an amount of R1000 was withdrawn from my card at the same garage and the attended kept on asking why I don't have tap and go on my card CCTV footage shows that Tshepo didn't give me my card back. I spoke to the manager about this by the name of Sandile he was insisting that I withdrew the money even though I had explained to him that the last person to have my card was the petrol attended. Frustrated by the service from engine garage even the manager did not show any remorse

0
Replies (2)
Engen Petroleum
Engen Petroleum's reply25 Jul 2022, 13:13
Official
Dear Thobile
Thank you for taking the time to give us feedback. We view this in a very serious light and sincerely apologize for the negative experience that you have had with us. Please be assured that this has been escalated to the right team and someone will be in touch with you shortly.
's update26 Jul 2022, 12:14
Reviewer Update
May I kindly have feedback on this? Im still waiting to be contacted.