TG
Tebogho G

1 reviews | Active since Dec 2023

15 Sept 2025, 10:31

CAME FIRST AT THE FORCOURT BUT GET SECOND ATTENTION

CAME FIRST AT THE FORCOURT BUT GET SECOND ATTENTION I am a regular customer, I always fill almost everyday at engen Ballito because of great service but on Saturday 13 September 2025 @08h26, When I came the attendant directed me to pump 2 and later directed another vehicle to pump 1. He left me helpless at pump 2 to attend a white lady's car that came after me, I waited for about 5 min unattended until another attended come to me to fill my car. I was so disappointed and dont know whether this is how it works at this garage or was it because I am not white, that attendant at pump 2 shows ****** and treated me unfairly. I don't think I will ever come back to fill in this Garage again!

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Replies (1)
Engen Petroleum
Engen Petroleum's reply15 Sept 2025, 10:55
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.