NN
Nkululeko N
1 reviews | Active since Jun 2025
03 Jun 2025, 10:18
*********** by management
I bought eskom voucher and lost it when I asked them to retrieve the voucher they said I should wait for the manager. I waited for manager. He /she told the cashier that I must contact *** and the number was invalid. I bought eskom voucher for R220
Helpful (0)
Replies (6)0
Replies (6)
Engen Petroleum's replyOfficial
03 Jun 2025, 10:46Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Best regards,
Engen Petroleum's reply03 Jun 2025, 10:46
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Best regards,
NN
Nkululeko N's updateReviewer Update
03 Jun 2025, 10:52Thank you very much. Your assistance will be appreciated
NN
Nkululeko N's update03 Jun 2025, 10:52
Reviewer Update
Thank you very much. Your assistance will be appreciated
Engen Petroleum's replyOfficial
03 Jun 2025, 11:14You most welcome Nkululeko, please note I've managed to escalate your complaint the Owner and Area Mager of the ENGEN GREENSTONE HILL, kindly see query ***
Best regards,
Engen Petroleum's reply03 Jun 2025, 11:14
Official
You most welcome Nkululeko, please note I've managed to escalate your complaint the Owner and Area Mager of the ENGEN GREENSTONE HILL, kindly see query ***
Best regards,
NN
Nkululeko N's updateReviewer Update
03 Jun 2025, 12:06Thanks a lot
NN
Nkululeko N's update03 Jun 2025, 12:06
Reviewer Update
Thanks a lot
NN
Nkululeko N's updateReviewer Update
07 Jun 2025, 12:09I was given a reffrence number.I was informed to be patient to my surprise they always postponed promising me lies that the management is not there. What could I say the service which they portray to give from head office is parallel to what I have seen
NN
Nkululeko N's update07 Jun 2025, 12:09
Reviewer Update
I was given a reffrence number.I was informed to be patient to my surprise they always postponed promising me lies that the management is not there. What could I say the service which they portray to give from head office is parallel to what I have seen
Engen Petroleum's replyOfficial
09 Jun 2025, 10:27Good morning Nkululeko, kindly note I've managed to escalate your complaint to the site owner and area manager of the site and awaiting feedback. We apologize for the delay.
Best regards,
Engen Petroleum's reply09 Jun 2025, 10:27
Official
Good morning Nkululeko, kindly note I've managed to escalate your complaint to the site owner and area manager of the site and awaiting feedback. We apologize for the delay.
Best regards,