Bullying and Harrassment at Engen Gateway

Hello Peter, I went to the station at 19:00 to pour petrol 95 full tank of R1,090.00 - I gave the petrol attendant Vusi my fleet card to pay. He checked the details on the card and asked for my kilometres, then he told me the Vehicle registration number on the card does not match the registration number on the vehicle. I got out of my vehicle to show him that it does match. He refused and afterwards called the cashier by the name of Zwelihle and he came and confirmed that in fact they do match. He told me that the station does not accept my card as the card has to have the licence number instead of the registration number. I told him that it was the first time I have had that issue as I have used the card across different petrol stations in the country and never experienced that issue. He then asked me that I should pay cash and I told him that I don't have as I never anticipated that issue in my life with the card. He also informed me that he would have to drain the petrol from my vehicle and I gladly comp**** as I would not want to leave without paying. I pleaded with him to take my details and proceed with the payment and let me go to drop off my child so that he is not stuck with me in the cold I would come back I stay 2kms away. He refused. I remained at the petrol station as I had no reason not to pay, my card has never declined. He insisted that it would. He then called his Supervisor, and that's when everything changed. He started insulting me in Zulu calling me "Nondidwa ngiyazi ne operate ka njani" They called MetroNet a security company they came with 2 cars and guns. They then called the manager and told them to proceed with the payment and the card went through. I was with a 2 year old child when all this horrific ordeal was happening. Bullying in South Africa is a serious concern and if it is happening in big brands like Engen I see it fit to bring it to your attention as the country is grappling with GBV and if companies like Engen are condoning such practices it is a real concern.