1 reviews | Active since Apr 2020
BLATANT THEFT !!
Last week Thursday 5 June 2025 at about 21:15 I went to Engen O'Reily Merry in Benoni to put R200 in my car. When I wanted to pay, I was told that the card machine was rebooting and I had to wait 5 mins, so I waited. 5 mins later, I was told to wait another 5 minutes, then again for another 5 minutes. I was eventually advised that there was an ATM in the shop (which there isn't) and another staff member inside the shop advised I do a cashback from the till. The card machine magically worked then and I drew the cash and handed it to the attendant. I drove away and my petrol gage didn't move, so I thought my needle was broken (I have an oldish car). She takes R900 to fill so R200 should have given me about less than a quarter tank. Over the weekend (7 June) I broke down with no petrol, so the R200 never went into my tank. I went back last night (9 June) to confront the staff about this incident. I asked "why did my needle not move?" And the very same attendant said "We didn't put it" and I was flabberghasted. "What do you mean? Why not?" I asked, he said he thought I was tipping him (?) and he pleaded dumb and ******** and I said "do you realise that you stole from me? I broke down because of you!" and he LAUGHED and said "I'm so sorry" so I asked "What are we going to do now?" And he said he could give me the money back, so then he goes into the shop and gets a few R10's and R50's from the till and counts out 4 x R50's and hands it me. I don't know how big this **** is, or how deep this theft goes, but I have logged a query with Engen customer care and I have a reference number and i fully expect detailed feedback about the case where the attendant and all involved face the consequences of what they did. In the mean time I will tell all far and wide not to visit this Engen and warn them not to go there.
