DL
Dawn L

1 reviews | Active since Apr 2020

10 Jun 2025, 09:42

BLATANT THEFT !!

Last week Thursday 5 June 2025 at about 21:15 I went to Engen O'Reily Merry in Benoni to put R200 in my car. When I wanted to pay, I was told that the card machine was rebooting and I had to wait 5 mins, so I waited. 5 mins later, I was told to wait another 5 minutes, then again for another 5 minutes. I was eventually advised that there was an ATM in the shop (which there isn't) and another staff member inside the shop advised I do a cashback from the till. The card machine magically worked then and I drew the cash and handed it to the attendant. I drove away and my petrol gage didn't move, so I thought my needle was broken (I have an oldish car). She takes R900 to fill so R200 should have given me about less than a quarter tank. Over the weekend (7 June) I broke down with no petrol, so the R200 never went into my tank. I went back last night (9 June) to confront the staff about this incident. I asked "why did my needle not move?" And the very same attendant said "We didn't put it" and I was flabberghasted. "What do you mean? Why not?" I asked, he said he thought I was tipping him (?) and he pleaded dumb and ******** and I said "do you realise that you stole from me? I broke down because of you!" and he LAUGHED and said "I'm so sorry" so I asked "What are we going to do now?" And he said he could give me the money back, so then he goes into the shop and gets a few R10's and R50's from the till and counts out 4 x R50's and hands it me. I don't know how big this **** is, or how deep this theft goes, but I have logged a query with Engen customer care and I have a reference number and i fully expect detailed feedback about the case where the attendant and all involved face the consequences of what they did. In the mean time I will tell all far and wide not to visit this Engen and warn them not to go there.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply10 Jun 2025, 10:26
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.