MG
Mawande G

1 reviews | Active since Jan 2021

05 Aug 2024, 19:28

Black People are Paying Customers also!!! We don't deserve *** Service!

I am disgusted by the service I received at Engen Croydon. I went to fill my car and was attended by one of the petrol attendeds (I have the name, for POPIA reason I won't mention here). When I asked him to assist with air in my tyres, he gave me a stinky attitude complaining that I must have mentioned that first before I fill my petrol. I tried to explain to him that I just saw a notification on my car after filling, still he gave me attitude treated me as if I am a beggar who is at his mercy. You must do better engine. It was other race they would have acted differently. Just because I am black your staff think that they can just treat me anyhow.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply06 Aug 2024, 07:21
Official
Good day Mawande,

Thank you so much for taking the time to give us feedback. 

Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.