EW
Erich W

1 reviews | Active since Jun 2013

02 Jan 2025, 18:28

Bathroom was a disgrace at the 1 Stop Tugela

I was at the Tugela 1 Stop on the way back hom from Ballito. I have 2 small children and I was disgusted with how bad an unclean the parent/wheelchair bathroom was. Dirty broken toilet with no toilet seat and even the tap was broken. It was disgusting on the inside to add on that. I only use Engen and this let me down guys this is not acceptable for parents nor someone in a wheelchair. I even have photos of this

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply03 Jan 2025, 09:43
Official
Good day Erich,

Thank you so much for taking the time to give us feedback. 

Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.