GM
Godfrey M

1 reviews | Active since Dec 2016

15 Sept 2017, 10:15

Bad Stinking Shoody Service

Morning Team Even when my "Good Morning is not so Good",today i went to pour fuel at Engen -Laezonia along R511 (Formerly known as Zenex Garage),i drove to the first pump at 07:28 am which appears to be number 2 at the entrance its far left.I drove there first there was no car.i regret going there But thanks God opposite this Engen a new filling station is nearly to complete construction.Ben left me to attend another customer who was driving a HYUNDAI BL99GL GP ix35 leaving me like an idiot gaping or perhaps it is a perception he had about my car MAZDA 323 CHX649 GP,that you attend luxury cars first even when jalopies had arrived first,but i can tell jalopy was bought cash,it has no balloon payment,initiation and administration fees,its debt free.In fact this guy were singing and dancing to a loud music coming from a bakkie,Aphiwe came running passing me to help rude Ben to service this client while i was waiting ,this two attendants in one car while i waited. Bernean came from nowhere to assist me politely and humble as he is down to earth doing it with a smile ,but BEN had the guts to ask Bernean the reason he left me is because people driving my old car are not tipping and are stingy,But unfortunately even the big car they received absolute nothing,and pouring fuel its their daily duties which month-end they get paid for.I left there with a bleeding heart,i couldn't even buy snacks and soft drinks which i intended to. However,this is not the first incident,weeks ago i drove there to pour fuel i was assisted by rude and full of anger Stemmer who after pouring fuel he said i should follow him to the cashier window to collect my change because he is not coming back to the pumps before the fore court,i left my car and followed him and i felt bul**** by this "cheque collector".I had the worst customer experience at this service station.The station has a competitive advantage of being the only station closer to Diepsloot but I will think twice before I go there again. Stemmer,Ben and Aphiwe with so much anger who treats customers badly. they drag their feet the whole time and makes it clear to customers that they are not happy to help.Instead he badly ordered me to collect my change . I let that go and i was wrong when i thought its my last straw .If you ask why you would help someone I came before the answer would be "I will do it and show you I can". This guys bad attitude will be the downfall of the petrol station. I never bothered to report it at the service station Because its clear Management are literally afraid to reprimand this ill behavior.you will literally be told this guys are difficult characters which is why they freely treats customers badly constantly. So eventually you will be advised to escalate because they can't help me against Mr Bad attitude. Supervisors are literally afraid of this attendants and so is everyone else. Such bad treatment have I never gotten in m life

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Replies (1)
Engen Petroleum
Engen Petroleum's reply21 Nov 2017, 15:28
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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