BAD STINKING ATTITUDE

I WAS DOUBLE CHARGED AT FOR A MEAL I BOUGHT ON THE 22/09/18, I SHOWED SELINA BANK NOTIFICATION AND SHE AND HER COLLEAGUES SAID THE MONEY WILL AUTOMATICALLY BE REVERSED BACK INTO MY ACCOUNT. I WENT BACK ON THE 24/09/18 ANSD WAS TOLD THE MATTER HAS BEEN ESCALATED TO THEIR ACCOUNTS DEPARTMENT, I WENT BACK AGAIN TODAY AND A LADY FROM THEIR ACCOUNTS SAID ITS NOT SHOWING ON THEIR SYSTEM EVEN AFTER I SHOWE THEN ON MY ACCOUNT MONEY WENT OUT, SHE TOLD ME IN FULL VIEW OF OTHER CLIENTS "WHAT IS R132'...WELL GUESS WHAT I WANT MY ****EN MONEY BACK. I CANT TOLERATE SUCH NONSENSE FROM YOUR STAFFM BAD ATTITUDE.