ZL
ZELDRE L

1 reviews | Active since Sept 2012

31 May 2022, 08:24

Bad service Rietvlei Engen

Rietvlei Engen is honestly the worse garage when it comes to service in area! I overlook the fact that you hardly ever get asked about oil, water or tyre pressure and someone happily bringing you water to wash you windscreen... however what really gets to me is when I queue waiting my turn like any decent person should do, then get ignored and whites were attended to that just arrived because they in a "hurry"! I arrived at 5:36 and waited about 10mins before those people even arrived and was in a "hurry" as well, I mean we are all on our way to work at that time right?! Needless to say, as much as it is convenient, I will much rather go to another garage than go there again. Thank you for your continues c##p service Rietvlei Engen, you definitely win the award there.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply31 May 2022, 15:09
Official
Dear  Zeldre 
Thank you for taking the time to give us this feedback. Please accept our sincere apologies for the negative experience you had with us, as this is not the level of service that we aim to deliver. Please be assured that this will be escalated to the right team, and someone will be in touch with you shortly