TM
Talita M

1 reviews | Active since Feb 2015

17 Aug 2015, 15:14

Bad service from Attendant and Supervisor

After the service i received from Engen i will most probably never go back! <br> I went to fill up tank yesterday as i always do on a sunday then i know im set for the week - however my tank was not empty it was about half so i expected to pay around 250 as a full tank cost be just under 500. I asked the attendant Mike to fill it up and i payed 238 so that is right? No when i switched my car on that gage only showed it was filled 3/4 of the way so as it sometimes takes a few min to lift i left it i left the service station and turned into the shopping center right next to it where it still didnt lift and i turned around and went back to the station. just get the rudest service ever. I asked the cashier i would like to speak to the supervisor/manager which i was then told that he is not available as he is not there.... then i asked to get numbers so i could phone someone higher up because i paid to have my tank filled but it wasnt then all of a sudden the supervisor appeared then he said what is he suppose to do ? the service at this station was absolutely horrifying! the attitude of both attendant and superviser were absolutely horrifying. That is a good example of BAD service

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply21 Aug 2015, 15:46
Official
Hello Talietz,


We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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